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Welcome to MixUnit Help

MixUnit.com is committed to being the #1 source for hip-hop music, DVDs and clothing (along with tons of other stuff) on the planet. We want to make sure that you are 100% satisfied with your shopping experience.

Please click the links below to jump to specific Help topics:

 

Returns & Exchanges

You may return new, unopened items fulfilled by MixUnit.com within 21 days of delivery for a full refund (excluding shipping costs). Items should be returned in their original packaging. In order to process your return quickly and effectively, please include your order number and the reason for the return.

 

When Should I Receive My Refund?

You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days). We'll notify you via email of your refund once we've received and processed the returned item.

 

Are There Any Items That Are Not Returnable?

Items that are not returnable include any media (CDs, DVDs, Vinyl, Magazines, etc.) that has been opened or is not shrink-wrapped. This includes any media that ships without shrink-wrap packaging.

Other items that are not returnable:

  • Any items that have obvious signs of use
  • Any clothing that shows signs of being worn or washed
  • Any item not returned in the condition it was received

If you find that an item is defective after it has been opened, we will happily send you a replacement of that item.

 

Can I Return Something After 21 Days?

Unfortunately, we cannot offer refunds after 21 days.

 

Can I Exchange An Item I Purchased for Something Else?

If you would like to exchange an item that you purchased for a different one, please contact us to return the original item and place another order for the item you wish to receive. You do not have to wait for us to receive the original item before the new item goes out. You will be refunded your original purchase price once we receive the original item in returnable condition.

 

How Should I Pack My Return?

  • Pack the items along with the receipt (if you still have it) securely in a box. You may use the box the items arrived in or another box, if you prefer.
  • Write our Return Shipping Address on the outside of the box.
  • Leave the package for your mail carrier to pick up, or take it to a post office or shipping cente
 

Can I Change My Order If It Hasn't Been Shipped Yet?

If you need to change your order, please contact us to make arrangements. We will do our best to make you 100% satisfied.

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Payment Methods

MixUnit.com accepts the following payment options:


Credit Cards + Debit/Prepaid
[No Minimum] [USA & International]

Most major credit cards including prepaid/debit/gift cards that have a Visa, MasterCard or Discover logo.


PayPal
[No Minimum] [USA & International]

Wire Transfers/Bank Transfers [Minimum - 150.00 USD] [USA & International]

Gift Certificates [No Minimum] [USA & International]

Money Orders/Certified Check [No Minimum] [USA only!] See below for instructions.

Regarding Money Orders / Certified Checks

We no longer accept money orders / certified checks. Instead we recommend purchasing a prepaid credit card. This saves you the time of mailing in your money order and helps us get your order to you fastest.

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Shipping Options: Domestic & International

Currently MixUnit.com uses the United States Post Office for all U.S. and International orders. You have the option of selecting Priority (faster) delivery and insurance for both U.S. and International orders. All domestic orders are shipped with a USPS tracking number that follows the order from pick-up to delivery. See Viewing & Tracking Your Order below to see how to retrieve your tracking information.

U.S. Customers - here are your options:

  • USPS Standard (avg. 5-7 business days from the date the order was shipped)
  • USPS Priority (avg. 2-4 business days from the date the order was shipped)

International Orders - here are your options:

  • FedEx Global Guaranteed (avg. 5-7 business days from the date the order was shipped)

    Please Note: MixUnit.com is not responsible for any international customs fees or tariffs; the customer is responsible for paying all taxes/duties.
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Pre-Orders / Back-Orders

Pre-Ordered Items

MixUnit.com offers its customers the ability to pre-order certain items up to several days or weeks before its release date. If you decide to buy an item that is on Pre-Order, your order will be shipped when we receive the item in stock.

Back-Ordered Items

MixUnit.com fulfills 95% of its orders in their entirety without backorders within 24-48 hours of when the orders are placed. However, there are instances when a particular item you order will not be in stock. If this happens, then we will ship the rest of your order within the 48-hour time frame. Any backordered item will be shipped separately when it is back in stock. If the backordered items do not come back in stock within 30 days of your order date, a credit will be placed on your account for the total amount of the backordered items including any shipping costs for that item. These credits can be used towards any purchase on MixUnit.com within 1 year of the original order date. If you choose to receive a refund rather than a credit, then please contact us and we will happily refund the payment for any unfulfilled backordered items.

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Account Set Up

Setting Up a MixUnit.com Account

Need to make sure your order is complete? Want to print an invoice or make a change to an order? Need to update your account settings?
The Your Account page offers tools that let you take control of your orders, account settings and experience on the MixUnit.com website.

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Tracking Your Order

Viewing & Tracking Your Order

Once a package leaves our warehouse, you instantly receive an email that confirms your order has shipped and includes a tracking number.

Sometimes these automated emails can get trapped in SPAM-land, so please don't forget to check your SPAM folder.

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Contact Us

So that we can help you fastest, if your question is regarding an order, please include your Order # when emailing us or have it ready when calling us by phone.

By Phone:
Toll Free: 1-888-MIX-UNIT (1-888-649-8648)
Direct: 860-296-2922
By Email
sales@mixunit.com

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Hours Of Operation and Holidays

MixUnit.com is ready to take your orders 24 hours per day, 365 days per year. If you need to contact us, however, then please take into consideration our hours of operation, which are Monday through Friday, 8am - 4 pm (Eastern Standard Time). We are closed Saturdays and Sundays. We are also closed on the following holidays: Christmas Holiday 25th and 26th, New Years Day, Memorial Day, July 4th (or Friday before the 4th), Labor Day, and Thanksgiving.

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Privacy Policy

At The Mix Unit, we want you to have the best shopping experience possible. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy. The following policy is designed to answer any questions and concerns you may have regarding your privacy and the security of your information. If you have any additional questions or concerns, please contact us at sales@mixunit.com

ORDER SECURITY & PRIVACY STATEMENT

E-mail and Mailing List Privacy -- The Mix Unit respects your privacy. We'll use your e-mail address only when we are confirming your Internet order, notifying you of changes/updates to the site, informing you of special promotions and/or sales, or other news. We assure you, we do not make our e-mail list or any of your personal information available to other companies.
Secure Online Ordering -- All online transactions are handled with industry-standard Secure Sockets Layer (SSL) encryption. When you enter your credit card number and personal information into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. This provides a secure shopping environment for you, our valued customer.
Your Comments -- Occasionally our customers will e-mail us to let us know of their experience shopping with The Mix Unit. We encourage this, as we like to hear from you, and your comments help us improve our service. We occasionally share comments we receive via our website; rest assured, we do not publish any last names or specific address information that may identify the author.
Cookies -- A cookie is a small amount of data sent to, or requested from, your computer. Cookies are used in order to keep track of your shopping cart. Without cookies, the online ordering system would not be able to associate your shopping cart with you, and you would not be able to carry more than one item in your cart at a time.

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